This Help Center is now organized as a FAQ so you can quickly find answers about accounts, subscriptions, billing, service access, and privacy.
Account and Login
Sign up with a valid email or phone number, verify your identity, then complete your profile and location settings.
Use the reset option on the sign-in screen and follow the verification steps to set a new password.
Check your network signal, wait 60 seconds, and retry. If the issue continues, contact support for manual verification.
Subscription and Billing
Open your account settings, go to subscriptions, and disable auto-renewal before the next billing date.
Common reasons are expired card details, insufficient funds, bank restrictions, or 3D secure verification failure.
Approved refunds are typically processed within 5-14 business days depending on your payment provider and bank.
Service and Partner Access
Confirm that your plan is active and your internet connection is stable, then retry. If it still fails, submit a support ticket.
Yes. Availability depends on partner coverage in your destination and your active plan eligibility in that location.
Contact support with the partner name, date/time, and a screenshot so the team can investigate quickly.
Privacy and Data
Send your request to privacy support. We will verify account ownership before processing for your security.
Response timelines vary by jurisdiction and legal requirements, but requests are handled as quickly as possible.
Contact Support
- Support Email: support@ichase.biz
- Billing Help: billing@ichase.biz
- Privacy Requests: privacy@ichase.biz
- Website: https://ichase.biz
- App Portal: https://app.ichase.biz