Information We Collect

We collect information directly from you, automatically from your device, and from trusted third parties.

• Account data: Name, email address, phone number, password, profile details.
• Subscription and billing data: Plan type, transaction history, payment status, invoices, tax details.
• Payment data: Limited card/payment metadata from payment processors (we do not store full card numbers).
• Usage data: App interactions, pages viewed, features used, log events, crash reports.
• Device and technical data: IP address, device IDs, browser type, operating system, language settings.
• Location data: Approximate or precise location only where enabled by your settings and consent.
• Support data: Messages, attachments, and communications with customer support.

How We Use Your Information

• Provide, operate, and improve the Services.
• Create and manage accounts, subscriptions, renewals, and billing.
• Process payments, detect fraud, and prevent misuse or unauthorized access.
• Personalize your experience, recommendations, and in-product communication.
• Send service updates, receipts, renewal notices, and important policy changes.
• Respond to customer support requests and resolve disputes.
• Comply with legal obligations and enforce our Terms.

Legal Bases for Processing

Depending on your jurisdiction, we process personal information based on one or more of the following:

• Your consent.
• Performance of a contract (providing your subscription/service).
• Compliance with legal obligations.
• Our legitimate interests (security, analytics, service improvements).

Cookies & Similar Technologies

We use cookies, SDKs, and similar technologies for authentication, preferences, analytics, and service performance. You can manage cookie preferences in your browser or device settings.

Blocking some cookies may affect service functionality. We do not use cookies to serve third-party advertising.

How We Share Information

We do not sell personal information. We may share data only in these cases:

• Service providers: Hosting, analytics, payment processing, messaging, and customer support vendors.
• Business partners: Partners required to deliver subscribed services you request.
• Legal reasons: If required by law, court order, regulator request, or to protect rights and safety.
• Corporate transactions: During merger, acquisition, restructuring, or asset transfer.

Data Retention

We retain personal information for as long as needed to provide Services, fulfill contractual and legal obligations, resolve disputes, and enforce agreements.

Retention periods vary by data type and local law. When data is no longer needed, we delete or anonymize it securely.

International Data Transfers

Your information may be processed outside your country. When transfers occur, we apply appropriate safeguards — such as contractual protections and equivalent security standards required under applicable privacy laws.

Security

We apply administrative, technical, and organizational safeguards designed to protect your information, including encryption in transit, access controls, and security monitoring.

Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing relies on consent.
• Receive a portable copy of your information.
• Opt out of targeted advertising or profiling where required by law.
• Appeal our response to your request (if your local law grants this right).

To exercise rights, contact us at one@lab63.org.

AI-Assisted Features & Support

Some support or product features may use AI-assisted tools to improve response speed and quality. We apply controls intended to reduce risk and limit unnecessary personal data processing.

Do not submit sensitive personal data unless specifically required for your request.

Children's Privacy

Our Services are not directed to children under the age required by applicable law to provide valid consent. If you believe a child has provided personal information without authorization, contact us and we will investigate and delete data where required.

Third-Party Links & Services

The Services may include links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for third-party content or data handling.

We encourage you to review the privacy policies of any third-party services you access through iChase.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the website, app notifications, or email where appropriate.

Continued use of the Services after the effective date means you accept the updated policy.

Contact Us

If you have questions, requests, or complaints about privacy or data handling, please reach out:

• Email: one@lab63.org
• WhatsApp: +91 98863 56363
• Website: https://ichase.biz